Product & Store
Retail Store Enquiries
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Store locations and opening hours
You can find out store locations, operating hours, and store contact information online via our store finder.
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How do I order via Store to Door?
Looking for something you want in store but can't find the size or style you're after? Our in-store team can order the item/s you need from our warehouse and have it delivered to your door via our ...
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Do you offer Deliver to Store or store transfers?
We have recently introduced a Deliver to Store service in our stores with new stores being added soon! See Where can I collect my Deliver to Store order? to check for your nearest store. Our retail...
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Can I lay-by an item?
Lay-by is offered in a limited number of stores. Please be sure to contact your local store to confirm that they are able to offer lay-by. For store contact details or to enquire further about our...
Product Enquiries
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What if I can’t find the item I want?
Due to the fast-paced nature of our business, if the item you are looking for is unavailable in-store or online, it’s unlikely the item will be restocked in the future. The best way to find out wou...
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How can I search for a product online?
Head back to our home page Enter your search term in the search box on the top right side of the page, then hit search What search term should I use? You can search by any word related to the pro...
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How can I find an item in store?
If you're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your ...
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Do you stock the same products online and in-store?
Our online store does not always stock the same items you'll find in-store, and prices may not be the same in-store as online. If you would like to check whether an item you found online is availab...
Gift Cards
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How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! You can check if there is anything left on your gift card, by adding it to your bag at check out. If there is a balance ...
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Can I use a gift card to purchase items online?
Yes, gift cards with pin numbers that were purchased in Australia from Cotton On Group stores are now valid for use online and in-store. To redeem your gift card online you will need to enter your...