Delivery & Tracking
Delivery
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Which stores offer Store to Door?
Store to Door is available in all Cotton On Group stores.
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How do I collect my Click & Collect / Deliver to Store order?
We’ll be in touch by email and/or SMS as soon as your order is ready to be collected from your nominated store. Once you receive this message just head to the counter, and any of our team members w...
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Which stores offer Click and Collect / Deliver to Store?
Deliver to Store is available in select stores. You can find your nearest Deliver to Store location during checkout. Just select Deliver to Store as your delivery method and then enter your suburb ...
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Do you deliver flammable items?
Nail polish, flammable items, batteries, and some consumable items cannot be delivered internationally. You can find more details on the United Postal Union Convention website.
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Do I need to sign for my order?
You can elect during checkout if you would like your order to be left unattended. By doing this you are giving your delivery company permission to leave your order in a safe place if no one is home...
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Will a Public Holiday delay my delivery?
If your order is placed on a Public Holiday it will not be processed and dispatched until the next business day. During National and State specific public holidays or busy sale periods you may expe...
Tracking
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How can I track my order?
Login to My Account and view My Purchases to access your tracking information. Don’t have an account? Create one using the email address you checked out with. Alternatively check your emails for ...
Deliver to Store
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How do I collect my Click & Collect / Deliver to Store order?
We’ll be in touch by email and/or SMS as soon as your order is ready to be collected from your nominated store. Once you receive this message just head to the counter, and any of our team members w...
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Which stores offer Click and Collect / Deliver to Store?
Deliver to Store is available in select stores. You can find your nearest Deliver to Store location during checkout. Just select Deliver to Store as your delivery method and then enter your suburb ...