Cotton On Perks
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App Troubleshooting
Login/Sign-in issues If you are unable to access your account details, or if you are being logged out multiple times per session and having to sign in again please check the following: - Check i...
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Can I opt out or cancel my Perks?
You wouldn't want to opt-out of Cotton On & Co. Perks emails, as they keep you up to date on your exclusive offers, events, and most importantly, your rewards! You can, however, manage which brands...
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When will I receive points and vouchers for a recent Online Order?
Perks points and any subsequent vouchers, are added to your account when your order physically leaves the warehouse and is scanned by our delivery partner (if you have shopped in-store, they will b...
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Perks Troubleshooting
Login/Sign-in issues 1. If you are unable to access your account details, or if you are being logged out multiple times per session and having to sign in again please check the following: - Check i...
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Do you have a digital Perks card?
You will receive a link to download your digital card in your Welcome email when you sign up to the Cotton On & Co. Perks program. Simply, click the link in the email to save your card and open it ...
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Can I earn rewards when purchasing sale items or Foundation products?
You can both earn and redeem rewards on Foundation items. You cannot earn points when purchasing sales items.
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Can I earn rewards if I pay using a gift card?
Yes, you can earn points when you pay using a gift card.
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Can my friends or family members use my Cotton On & Co. Perks account?
No, sorry. The gifts and discounts are our reward for you, so they cannot be transferred. Your friends can sign up and start earning rewards themselves online at cottonon.com/AU/subscribe or by hea...
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Do I get change if I don't use my whole voucher?
Unfortunately, rewards vouchers cannot be transferred for cash, nor can you split a $10 voucher between two separate transactions. You will need to spend the whole $10 in one transaction and reach ...
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Can I use more than one voucher in the same purchase?
Yes, you can use more than one voucher in one transaction both online and in-store, just remember to use them before they expire. If you use multiple vouchers the minimum spend will increase accord...
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My voucher is locked. How can I unlock it?
If a voucher is locked, it will automatically unlock for you after 1 hour. Please try again later and ensure that your voucher is not added in any bag on any other browser or page. If you are still...
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My voucher has expired. Can I still use it?
You cannot redeem your voucher once it's expired. We make an effort to send email reminders along the way, and the rewards from your next purchase will go towards your next voucher.
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Can I use my Perks voucher with other promotions?
Yes, you can, however, Cotton On & Co. Perks rewards vouchers will be applied before other promotions. This may mean your basket value is altered before other promotions are applied. For instance, ...
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Can I use my voucher to buy a gift card?
No, you cannot use your perks vouchers to purchase a gift card.
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How can I use my Perks voucher/card online?
To use your Perks voucher you can either enter the voucher code at the bag page in the box that says “ADD PROMO CODE / PERKS VOUCHER” or In the “Promo Code / Perks Voucher” section located above t...
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Help, my voucher isn't working online!
Sorry that you’re having trouble applying a voucher to your order. The most common reason for a voucher not working is that it’s been entered incorrectly. Please ensure to double-check the code ent...
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Will my points balance change if I return my purchase?
Yes, if you earned rewards points when making your purchase, these points will be taken off your balance when making your return. For example, if you purchased an item for $25 and an item for $15, ...
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What happens if I have used a voucher as payment and need to return something?
If you used a voucher when you made your purchase the amount you paid will have been reduced. The refund will be processed based on the amount paid after any vouchers were applied. If you have use...
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I have two memberships. Can I transfer my rewards from one to the other?
In line with our terms and conditions, customers are restricted to only one Cotton On & Co. Perks membership per person. This is so that you earn all your rewards on one account and reach your rewa...
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I'm trying to log in but my Cotton On & Co. Perks email address isn't recognised
Creating a Cotton On & Co. Perks membership doesn't automatically create an online account so you will need to sign up separately for an online account if you wish to save your details or create a ...
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I already have a shopping account, does that mean I am already a Perks member?
No, if you have signed up for a shopping account you won’t automatically be a Perks member. You may have one or the other and they aren’t necessarily linked. If you aren’t sure, you can try signing...