Orders & Payments
Online Orders
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My order has arrived damaged or faulty!
Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...
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Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes.We cannot change the items or sizes in your order once it is plac...
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Why does the item in my bag now say it is unavailable?
When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and your order has been confirmed. So, on oc...
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Ordering online
Shop online by creating an account or checkout as a guest. Not registered yet? Create an account! Once logged in you can: Keep track of your online orders Save your details securely Curate your...
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My order failed but you still took my payment?
If your checkout is showing an error, or you aren’t confident that the order went through then it is best to get in contact with us. Please jump onto chat or give us a call to confirm with one of ...
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Something is missing from my order!
We're really sorry your order hasn't arrived as it should have. Please get in touch using our chat function and one of our customer service team members can assist in resolving this as soon as poss...
Payments
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How secure is my credit card and personal information?
Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...
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What payment methods do you accept online?
You can place your online order using any of the following options: We accept all major credit cards (VISA, Mastercard, AMEX) Paypal Cotton On Group Gift Card Apple Pay Afterpay Zip Gpay Klarna
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Buy now pay later payment schedules
We have several buy now pay later systems you can use to shop with us; each may have a different way of calculating and deducting scheduled payments. We recommend you visit their website and read t...
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My order failed but you still took my payment?
If your checkout is showing an error, or you aren’t confident that the order went through then it is best to get in contact with us. Please jump onto chat or give us a call to confirm with one of ...
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I am being asked to contact customer service when placing an order
If you have received an error and are being asked to contact customer service, you may have been stopped for suspicious behavior at the checkout. This can be as simple as entering the CVV code inco...